Terms of service

This website www.oliofontetorre.com is owned by Fonte Torre s.a.s., a simple agricultural company, with registered office in via Colle Scandolaro 29, 06034, Foligno (PG), ITALY, and VAT no. 03557290545 and is dedicated to the retail sale of foodstuffs produced directly by the above-mentioned farm.

Fonte Torre s.a.s. complies with the regulations on distance contracts as per art. 50 and following of Legislative Decree 206/2005.

We invite you to read carefully the conditions below and to print them and/or save them on a durable support of your choice.

 

General terms and conditions

All methods of sale, delivery and payment are listed in detail in the various sections of the Site and are to be considered an integral and substantial part of this contract. The conditions applicable to each individual order shall be those set out on the Site at the time of the order itself. Any new conditions shall be effective from the time of publication on the Site and shall apply only to sales concluded subsequently.

 

Offer to the public

All products and prices indicated on the Site constitute an offer to the public subject to the limitations and procedures contained in the Site itself and in these general conditions of sale.

 

Products

The graphic appearance of the products delivered may not coincide with that represented on the Website in the event that the graphic appearance or the shape of the packaging has been changed and the relevant image on the Website has not yet been updated.

 

Prices

Shipping charges will not be applied to the Customer's expenditure (free shipping on all domestic orders), all prices displayed include VAT.

Collection is free of charge at the point of sale located in:

Fraz. Colle Scandolaro, 29, 06034 Foligno PG, ITALY

 

Acceptance of orders

The order sent by the customer will be binding for Fonte Torre s.a.s. only if the entire order procedure will be completed regularly and correctly without any error message from the site. Fonte Torre s.a.s. will not include in the shopping cart products not expressly ordered by the customer, excluding gifts.

 

Order confirmation

The Customer will receive confirmation of the order placed in his email inbox, with a summary of the products, their prices, and the general and special conditions applicable to the order.

 

Order cancellation and modification

Fonte Torre s.a.s., as a result of unforeseen logistical and organizational difficulties, may cancel the order by giving notice by e-mail to the customer or, in agreement with the same, change the day and / or time of delivery.

 

Delivery

Fonte Torre s.a.s. delivers only in the areas specified by the GLS service.

Delivery times vary from 24 to 72 hours except for SCS and Cap uncomfortable.

For any anomaly encountered, the consumer can still contact directly Fonte Torre s.a.s. at the references indicated in the Contact Area of the site.

Fonte Torre s.a.s. will not be responsible for any delays occurring during transport.

Similarly Fonte Torre s.a.s. cannot be held responsible for any loss, damage, wrong or non-delivery caused by events and/or causes of force majeure or chance, such as but not limited to: natural disasters, adverse weather conditions (such as heavy snowfall), strikes (of its own or other employees), accidents to means of transport, explosions, or any other cause, similar or different.

The risk of loss of or damage to the goods, for reasons not attributable to the seller, passes to the consumer only at the moment when the latter, or a third party designated by him and other than the carrier, takes physical possession of the goods.

If the goods purchased are not delivered or are delivered late, the consumer may ask Fonte Torre s.a.s. to make the delivery within an additional period appropriate to the circumstances. If the additional term granted in this way expires without the goods being delivered, the consumer is entitled to terminate the contract, except for the right to compensation for damages. The consumer is then entitled to obtain reimbursement of any sums he may have paid in performance of the contract. This is without prejudice to the consumer's right to enforce the rights referred to in Chapter XIV of Title II of Book IV of the Civil Code.

 

Available products and purchase restrictions

Fonte Torre s.a.s. will not be in any way responsible for the temporary or permanent unavailability of one or more products. In case of unavailability, even temporary, of the requested products, Fonte Torre s.a.s. commits itself not to charge the Customer the corresponding price. In the site are highlighted the cases in which there are limitations to the purchase of individual products.

 

Failure to deliver 

Delivery requires the presence of the customer or his representative at the address and within the time specified in the order. If the customer (or the person in charge) is not present, a second attempt of delivery will be made and a file of stock will be opened in case of failure to collect the goods. Fonte Torre s.a.s. will not reimburse the cost of delivery and the cost of products; Fonte Torre s.a.s. will be entitled to exclude the customer from the service.

 

Payment

During the process of placing the Order, Fonte Torre s.a.s. may propose, at its sole discretion, different methods of payment, such as, for example, payment by credit card (Visa, MasterCard, American Express), payment through the secure system "Paypal", payment by prepaid card (eg. "Postepay") or payment with digital payment service such as "Apple Pay". The customer will be required to indicate the method of payment, among those proposed by Fonte Torre s.a.s., which he intends to use.

If the order is placed by phone or by e-mail, the payment of the price must be made by bank transfer to the account in the name of Fonte Torre s.a.s., whose bank details will be provided at the moment of the order by the same means of contact. In these cases the order is to be considered confirmed, with the consequent taking over by Fonte Torre s.a.s., only at the moment of the receipt of the credit on the bank account mentioned above. 

 

Complaints

According to article 49, paragraph 1, letter V of the Legislative Decree no. 206 of September 6, 2005, the consumer can make use of an extra-judicial complaint mechanism.

Before starting the procedure and as a condition for starting it, the consumer must submit a complaint to Fonte Torre s.a.s.; if the consumer does not receive an answer within thirty days or if he has received an unsatisfactory answer, he can start the procedure.

 

Online consumer dispute resolution (ODR)

If you are a European consumer, please note that the European Commission has made a dedicated alternative dispute resolution tool available to all European residents. To access the relevant information click here (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage).

 

Right of withdrawal

The Customer's rights are protected by the Legislative Decree 206/2005.

The customer has, therefore, the right to withdraw from the contract, even partially, without explanation and without additional costs, provided that the withdrawal is communicated by registered letter to Fonte Torre società agricola semplice, Via Colle Scandolaro 29, 06034, Foligno (PG), ITALY or by certified e-mail (pec) to societtagricolafontetorre@legalmail.it within 14 working days from the day of receipt of the products.

This communication must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the invoice.

The consumer will then be contacted by Fonte Torre s.a.s. that will provide to withdraw the products with costs at its own charge. The consumer will have to cooperate for the return of the products that will have to take place without undue delay and in any case within fourteen days from the date on which the withdrawal was communicated.

If the withdrawal has been exercised in accordance with the procedures described, Fonte Torre s.a.s. will refund the amount paid for the purchase of the product, net of delivery costs, as soon as possible and in any case within 14 days from the date on which Fonte Torre s.a.s. became aware of the exercise of the right of withdrawal by the customer.

However, if the products do not have the essential characteristics promised, have manufacturing defects, there have been errors in the delivery of the same or in any case it is a cause attributable to Fonte Torre s.a.s., will be returned also the shipping costs for the delivery of products purchased and any right of cash on delivery.

The Consumer shall be liable for any diminished value of the returned goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal is not allowed in case of purchase of sealed products, opened by the Customer;

 

Responsibility

Fonte Torre s.a.s. garantisce il rispetto delle norme di qualità e alle certificazioni relative ai prodotti esclusivamente fino al momento della consegna presso il luogo indicato dal Cliente; è esclusa ogni responsabilità relativa al cattivo stato dei prodotti dovuta ad impropria conservazione successiva al momento della consegna.

Fonte Torre s.a.s. declina ogni responsabilità per danni diretti o indiretti di qualunque natura essi siano o sotto qualunque forma si manifestino, conseguenti all'utilizzo del Sito e/o delle notizie, foto ed informazioni ivi contenute e qualora la consegna avvenga, su richiesta del Cliente, all'interno dell'abitazione.

 

Privacy

Fonte Torre s.a.s. will process the Customer's personal data in compliance with the privacy regulations as detailed in the privacy policy section.

 

Place of jurisdiction

Any and all disputes that may arise in connection with the application, interpretation and execution of these general terms and conditions of sale shall be submitted to the courts of the place of residence or domicile of the consumer, if located in the territory of the State.